How early should I arrive for my Spa service?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
Should I alert someone if I have any physical restrictions?
Yes. Please notify The Fountain when making your appointment of any physical ailments, disabilities, allergies, pregnancy or if you have used Retin-A.
Can I request a therapist?
Yes. Also, we have both male and female therapists for massages and body treatments. If you have a preference, please notify us when making your reservation.
Is childcare available?
Since the Spa experience is designed exclusively for adults, no children are allowed in the Spa. Child care is available on a limited basis at the New York Sports Club (located next door to The Fountain in the Ramsey location only). Call: 201-327-1122.
What is the tipping policy?
In appreciation for outstanding service, gratuities may be given to the staff at your discretion. Gratuities of 20 percent are customary.
What is the cancellation/change of service policy?
Treatment cancellations with less than a 5 business hour notice will be charged a 50% of the cost of treatment.